Return & Exchange

Exchange, Return, Refund & Cancellation Policy – Moder Vastra

At Moder Vastra, customer satisfaction is important to us. We are committed to providing quality products and a transparent shopping experience. Please read the following policy carefully before placing an order.

1. Shipping Policy

Prepaid Orders

  • Free shipping is available on all prepaid orders.
  • No additional shipping charge will be applicable for eligible prepaid orders.

Cash on Delivery (COD) Orders

  • A ₹200 shipping/COD charge will be applicable on all COD orders.
  • The applicable COD/shipping charge is non-refundable in case of return, cancellation, or exchange, wherever applicable.

2. Exchange Policy

We accept exchange requests only after the returned product is received and successfully inspected by our Quality Check team.

Exchange Eligibility

  • Exchange requests must be raised within 3 days of delivery.
  • Exchange is permitted only once per order.
  • Exchanges are accepted only for the following reasons:

o Size issue

o Wrong product received

o Damaged product received

o Manufacturing defect

Exchange Process

To initiate an exchange request, customers are required to provide:

  • Clear photographs of the product
  • Complete unboxing video and/or product video clearly showing the issue
  • Product properly and securely packed
  • Customer name
  • Complete address
  • Contact number
  • Email address
  • Order ID
  • Requested replacement size

Photo and video evidence may be mandatory for exchange approval, particularly for damage, defect, or wrong-product claims.

Once the returned product is received and successfully passes Quality Check, the exchange process will be initiated within 2 business days.

Important Exchange Conditions

  • Customers are responsible for sending the product to the designated return address. Reverse pickup is not available. 
  • In case of a wrong or damaged product, return courier charges may be reimbursed after verification and successful receipt of the returned product.
  • A shipping charge may apply to exchange orders, as applicable.
  • Approved exchange requests should be completed promptly. Requests not acted upon within the specified timeframe may be subject to further eligibility conditions.
  • The replacement product will be dispatched only after the returned product successfully passes Quality Check.

3. Non-Exchangeable Situations

Exchange or return requests will not be accepted in the following circumstances:

  • Minor issues such as loose or pulled tassels that can be easily repaired
  • Dissatisfaction regarding product display, design preference, pricing, or personal expectations
  • Slight colour variations of approximately 10–12% caused by photography lighting, screen settings, or display differences
  • Products returned without proper packaging or required information
  • Products that have been used, washed, worn, altered, damaged, or tampered with after delivery
  • Any condition where the product does not meet the required return eligibility criteria

4. Product Condition Requirements

The returned product must be in the same original condition in which it was delivered.

The product must be:

  • Unused
  • Unwashed
  • Unworn
  • Not torn, altered, or damaged by the customer
  • Original tags attached
  • Original packaging included

If the product is found to be used, washed, worn, damaged, altered, tampered with, or returned without original tags or packaging, the exchange or return request may be rejected.

5. Return Policy

Returns are accepted only in the following circumstances:

  • Wrong product delivered
  • Product delivered in a damaged condition

All return requests must be supported by:

  • Clear product photographs
  • A complete and uninterrupted unboxing video clearly showing the sealed package, opening process, and condition of the product

Unboxing Video & Evidence Requirement

For any claim involving a damaged, defective, or incorrect product, the unboxing video is important evidence for determining the condition of the product at the time of delivery.

  • The video should clearly show the package from its sealed condition through opening and inspection of the product.
  • If the customer is unable to provide a proper unboxing video or sufficient supporting evidence, Moder Vastra may be unable to verify whether the reported issue existed at the time of delivery.
  • In such cases, the return/refund request may be rejected if the available evidence is insufficient to establish the condition of the product upon delivery.
  • If the returned product is found to be damaged, altered, used, or tampered with after delivery, the return/refund request may be rejected.
  • The absence of adequate evidence may prevent Moder Vastra from determining whether the product was received in the reported condition or was subsequently damaged or altered.
  • Refunds will not be processed where the available evidence and Quality Check indicate that the product does not meet the return eligibility requirements.

The final decision will be based on the available photographs, videos, packaging condition, product condition, and Quality Check inspection.

6. Cancellation Policy

Prepaid Orders

Once a prepaid order has been successfully placed, it cannot be cancelled.

Cash on Delivery (COD) Orders

  • COD orders may be cancelled only before processing.
  • Once a COD order has been processed or shipped, cancellation requests will not be accepted.

7. Refund Policy

Refunds are available only where a return has been approved in accordance with this policy.

Prepaid Orders

For approved returns of prepaid orders:

  • The eligible refund amount will be processed after successful Quality Check.
  • A ₹200 processing/handling deduction will be made from the refundable amount.
  • Shipping charges, where applicable, are non-refundable.

COD Orders

For approved returns of COD orders:

  • The eligible product value will be refunded after successful Quality Check.
  • The ₹200 COD/shipping charge is non-refundable.

General Refund Conditions

  • Refunds will be processed only after the returned product is received and successfully passes Quality Check.
  • Refunds will generally be issued to the original payment method, wherever applicable.
  • Any applicable shipping, COD, handling, or processing charges will be treated according to the terms stated above.
  • If the returned product does not meet the required condition or is found to have been used, washed, worn, altered, damaged, or tampered with after delivery, the refund request may be rejected.

8. Refund Processing Timeline

Once the returned product successfully passes Quality Check, the eligible refund will be initiated according to our standard processing timeline.

The time required for the refunded amount to reflect in the customer's account may vary depending on the bank, card issuer, payment gateway, or financial institution.

9. Quality Check & Final Verification

All returned products are subject to inspection by our Quality Check team.

The inspection may include verification of:

  • Product condition
  • Tags and labels
  • Packaging
  • Signs of use or washing
  • Damage or alteration
  • Product authenticity
  • Whether the returned item corresponds to the original order

The exchange or refund will be processed only after the product successfully meets the applicable eligibility requirements.

10. Important Notice

Customers are requested to carefully inspect their shipment immediately upon delivery.

For damaged, defective, or incorrect-product claims, customers should record a complete unboxing video before opening or handling the product.

A proper unboxing video and supporting evidence help both the customer and Moder Vastra establish the actual condition of the shipment at the time of delivery and ensure a fair resolution.

Where sufficient evidence is not available, Moder Vastra reserves the right to assess the claim based on the available information and the results of its Quality Check.

11. Need Assistance?

For any exchange, return, refund, cancellation, or order-related assistance, please contact:

Moder Vastra Support Team
📧 modervastra@gmail.com
📞 8160527155

We appreciate your trust in Moder Vastra and thank you for shopping with us.